How to return

You have the right to withdraw from your purchase and return items without giving a reason within 14 calendar days of receiving your order.

To meet the deadline, it’s enough to send us your withdrawal before it expires. The easiest way is the return form.

The withdrawal period is 14 calendar days, not working days, and starts on the day after delivery (for example, if you receive your parcel on a Friday, the 14 days are counted from Saturday inclusive).

Please make sure that…

• the items are unworn and unwashed
• shoes haven’t been worn, show no signs of wear and come back in their original box
• all items still have the original tags attached
• there are no make-up stains

Grooming products, pierced jewellery, and underwear or swimwear with the hygiene seal removed can’t be returned for health and hygiene reasons.

Send the parcel with a carrier of your choice; return shipping is at your own cost. Unfortunately, we can’t accept cash-on-delivery parcels. Return address:

• Glam
• Stará cesta 1/2286
• 370 06 České Budějovice
• Czech Republic

Please pack the items carefully so they reach us in the same condition you received them in. That way the next customer can enjoy them just as much as you did. If we receive damaged or soiled items, we reserve the right to reduce the refund by the cost of restoring them to their original condition. Pack with care: a bin bag, for example, is not suitable for leather handbags.

If you can’t use the online form, you can also tell us you’re withdrawing in another way, for example by e-mail to reklamace@glam.cz or with a letter in the parcel.

Once the 14 days have passed, the order can no longer be returned.

To sum up, here’s what we recommend:

1) Fill in the return form.

2) Pack the items carefully and send them to Glam, Stará cesta 1/2286, 370 06 České Budějovice, Czech Republic. Please make sure the name on the parcel matches the name of the person who placed the order.

3) Once we’ve received and checked the items, we’ll refund you by bank transfer.