How to exchange

Exchange size or colour easily online

1. Place a new order for the item you want and choose bank transfer as the payment method. Don’t pay anything yet: this reserves the item for you.
2. Fill in the exchange form and enter your new order number.
3. Send us the original item. Once we’ve received and checked it, we’ll move your payment from the original order to the new one and ship it straight away. Any price difference will be refunded, or we’ll ask you to pay the difference.

Exchange items

You can exchange an item for a different size or colour within 14 calendar days of receiving your order. Please make sure that…

  • the items are unworn and unwashed
  • shoes haven’t been worn, show no signs of wear and come back in their original box
  • all items still have the original tags attached
  • there are no make-up stains

Grooming products, pierced jewellery, and underwear or swimwear with the hygiene seal removed can’t be exchanged for health and hygiene reasons.

Send the parcel with a carrier of your choice; shipping is at your own cost. Unfortunately, we can’t accept cash-on-delivery parcels. Address:

  • Glam
  • Stará cesta 1/2286
  • 370 06 České Budějovice
  • Czech Republic

If your new order costs more than the original one, we’ll e-mail you the amount to pay by bank transfer once we’ve checked your return. If it costs less, we’ll refund the difference.

After the 14 days have passed, we reserve the right to refuse an exchange (in that case, please contact us first). Please pack the items carefully, ideally the way your order arrived, so we can pass them on to the next customer in perfect condition.

To sum up, here’s what we recommend:

1) Place a new order with your preferred delivery and choose bank transfer as the payment. Don’t pay anything.

2) Fill in the exchange form and enter your new order number.

3) Pack the items carefully and send them to Glam, Stará cesta 1/2286, 370 06 České Budějovice, Czech Republic. Please make sure the name on the parcel matches the name of the person who placed the order.

4) Once we’ve received and checked the items, we’ll move your payment to the new order and ship it straight away.