How to exchange
You can exchange for a different size or colour of the same item.
If you want to exchange anything (except grooming products, pierced jewellery, underwear or swimwear if the hygiene seal has been removed, or any other item that cannot be returned for health or hygiene reasons), then make sure it’s within 14 callendar days and that…
- the items are unworn and unwashed
- if it’s shoes, the items haven’t been worn and show no signs of it
- the items all still have the original tags attached
- there’s no make up stains
You can return using your own method although you'll have to arrange this yourself. If you wanna go ahead with your own way, return the item(s) to our Returns : Prodejna GLAM, Stará cesta 1/2286 , 37006 České Budějovice, Czech republic.
- On your delivery note, tick the items you wanna return
- Enclose your delivery note with the item(s) and package up securely, using the original packaging if possible